Monthly Archives: February 2016

What Can a Business Coaching Company Do for You?

download (21)Should you consider hiring a business coach to help you further your business, career or even personal life?

People sometimes are weary before hiring a coaching company because they do not know if it is worth the investment. Now this can stem from the uncertainty of future results or the initial investment of crucial time and money. When you are running a company, you do not want to waste your resources. And no business coaching company wants you to. Rather, they want to help you develop skills that are essential to your progression and future business success. Read the information below to better gauge if this seems like the right fit for you.

What exactly can working with a business coaching company do for you?

They can help change the effectiveness and overall work ethic of your employees and teams. The most important part of coaching is that it is about cultivating a true relationship between the individuals, NOT a simple transaction. Interesting data shows how, although coaches are not specifically hired to help with people’s private life, often times, the line between personal and professional lives merges, as s/he helps you grow as an individual. Research from the International Coach Federation has shown how their methods can help a company’s employees, employers and even their families. The reason for this is because business coaching focuses on teaching problems solving skills, individual leadership skills, and organizational skills. These payoffs result in a high ROI that more than justify the money and time spent.

One thing to note here is that satisfaction is often a relative term, where no one experience will be the same. Because the problems within each company and the goals that a client wants to reach vary, the experiences and results that one individual will see will be different from someone else’s. You must go into the process with an open mind and be willing to work with the coach for the partnership to be successful. However, 99% of companies and individuals that have moved forward have said that they been between ‘somewhat’ to ‘very satisfied’ with the experience. As long as the client is happy with the partnership, most of them carry on with the coaching in order to see continued results and positive changes.

Contact a local business consulting company and set up a meeting to see how they can you and your company achieve the results you want.

For more information, including data about ROI as well as personal and organization impacts from coaching, check out our blog and the article, “How Effective Are Business Coaching Companies”.


Creating a FIRST IMPRESSION That Becomes the LASTing One!

download (20)For any product or a brand to get established and become popular, much depends on the first impression it gives to people. Businesses allocate huge budgets towards making their brand/product more and more popular and heartily accepted by the end-users. However, a ‘First Impression’ is the first step towards building a Brand Image – be it a product, service, an organization, or even an individual.

According to many ‘Leadership Skills‘ development experts, a ‘First Impression’ is a notion that is felt when an individual comes into a direct or indirect contact with either another individual, object, place or a situation. The event of a meeting between two sides for matrimonial purposes is the perfect example to be imagined to explain best a ‘First Impression’. No doubt, both sides put up their best foot to the fore!

Such a ‘First’ impression may or may not produce the desired experience of pleasant emotions, may or may not be a lasting one or simply may change over a period of time. Consider a bright business prospect being contacted either in person, on by phone or through an e-Mail. A well-articulated, crisp, concise and to-the-point written e-mail will enable the customer to derive positivity through it. The following phone call, again crisp, concise and full of professional mannerisms will somewhat ADD ON to the positivity generated by the previous e-mail. Thereafter, an in-person meeting with the prospect will give a better insight of an individual’s personality and the organization he/she represents. Upon the prospect’s visit to the business premises, a well-decorated office and well-groomed employees will emboss a permanent stamp of an IMPRESSION that the prospect will carry for the lifetime.

Hence, it is very necessary to create a positive ‘First Impression’ that provides a ‘feel good’ factor and thus, reaping profits for the business enterprise! Let’s give a brief look at the fundamentals of creating a good ‘First Impression’.

What are the most elementary and basic fundamentals that make a good ‘FIRST IMPRESSION’?

˜ Customer’s Moments of truth – One should look forward to delivering some moments of truth that every prospective customer may expect. One must consider such moments of truth as a set of opportunities to impress the customer and convert the interaction into eventual sales.

With a clear focus, one can manage these moments of truth for a positive outcome!

  • Recognize and prioritize the ‘Contact’ points that created positivity for the customer,
  • Develop better responses to be presented to the customer,
  • Make out and opt for the best ‘Customer Delighting’ responses,
  • Create a quality ‘benchmark’ of products and services offered,
  • Measure the ‘Happiness’ and ‘fulfillment’ levels regularly.

Most management experts and sales trainers preach that a regular improvement in the quality of moments of truth experienced by the customer enhances their loyalty factor.

˜ Reality versus Perception – The way two different individuals look at a situation may or may not vary. The basic reason lies in the ‘awareness’ about the subject matter and its innate facts and the same gives rise to either a ground reality or a mere perception of an unaware insight of the individual. Most management ‘Gurus’ who are instructors of “Professional Skills” development, duly acknowledge that many and most individuals perceive their workplace as no less than a theatre of ‘WAR’ existing inside the workplace framework. Scary enough! Many crew members feel hastened or overcome at work due to the ‘perception’ they have in their minds about their ‘workloads’. This perception differs to a substantial extent, from the thought processes of their superiors. The superiors, however, must regularly apprise their peers with the ‘reality’ that might be lying in-between. This can bring in some concrete benefits in terms of perceptions being absorbed as a far better reality!

If you want to understand more about how such ‘Moments of Truth’ can really benefit you, kindly visit the Global ACT website and fill up the customer contact form therein. On the second thought, you can also send an e-mail the details of which are mentioned on the Global ACT website.

How Effective Will a Business Coaching Company Be?

download (22)In a previous post regarding business coaching companies, we discussed what such companies can do to help your business. They will work with your business to establish a partnership that will help you reach your goals.

We have established that working with a coach truly does produce results. The next question is: just how effective will it be? Will the results in the future truly offset the current investment?

We understand that only a marginal impact may not be enough to justify hiring a business coach but the International Coaching Federation has research that shows that there are clear benefits that arise for the individual and the company as a whole.

Each individual is unique in terms of skills s/he possesses and how s/he naturally is. Some people are very confident, others great public speakers. Here enters a business coach to present new perspectives and develop these skills.

Individuals that have gone through different programs have commented saying that it presented them with a better understanding of who they are as a person- where they feel confident and what they need to work on. Just to point out a few the developments that have been reported, data from a study shows that:

  • 80% of participants saw improved self-confidence.
  • 67% saw improved work/life balance.

Business coaching companies work with a company and its employees to help pull out their potential. Along with these personal improvements, coaching also translated to better work performance, in terms of management and team work.

Why do companies invest in hiring business coaching companies? BECAUSE THEY WORK.

Although it may be an investment, the return on investment (ROI), based on the overall results and improvements of the employees and teams, is much higher. While there is a broad spectrum of ROI figures, a reliable range of can be anywhere from 500%-700% (Anderson, 2008). With numbers like this, it is clear to see why so many businesses are looking to work with companies that provide these services.

So is hiring a business coach worth it in the long run? In a word – YES. You will see your employees experience personal benefits as well as organizations growth, resulting in better-functioning company.

Because of significant results that business coaching produces, it is no surprise that it is a growing industry. If you think you could benefit from these services, reach out to such companies in your area to see how they can work with you to improve your business.

For more information, including data points about personal and organization impacts from a study, check out our blog and the article, “How Effective Are Business Coaching Companies?”.

What To Do When Your Boss Is Younger Than You Are

download (19)What have you always pictured your boss looking like? If you are anything like me, you’ve always pictured them as a grumpy old man. Or a grumpy old woman if you want to get all modern. However, there is one thing that I’ve never really pictured my boss as being – younger than I am! However, this is starting to happen. Firms are starting to put Gen-X folks into senior management positions. What should you do if this happens to when you are in the CIO position?

What’s Going On?

So just exactly how did you end up having the CIO job, but working for someone who is younger than you are? It turns out that one of those natural generational shifts is currently underway. The baby boomers who have been running things are now starting to reach retirement age. What this means for firms is that they are starting to replace their leaving senior management with members of the next generation: Gen-X. The Gen-X’ers were born between 1965 and 1980. This switch is happening at a lot of firms that you may recognize: McDonalds, Harley Davison, Cisco, and Microsoft.

One of the reasons that firms are moving to put a younger generation of managers in charge of (you and) the company is because they are highly aware of what is coming their way. The next-next generation of workers has already entered the workplace: the millennials. This new batch of workers are looking for different things from their employers. What matters the most to them is flexibility. In order for them to remain at a job for any length of time, they are going to have to feel engaged in their job – they need to feel as though their actions count.

Another reason that firms are moving younger workers into senior management positions is because they are losing market share and they feel as though they need new thinking in order to turn things around. Both Harley Davison and McDonalds are currently dealing with declining market shares as their traditional customers become older. The firms are going to have to start to create products and services that appeal to younger customers and the firms appear to believe that they need younger management in order to make this happen.

What Will These New Leaders Be Doing?

As a CIO who is in charge of an IT department, any time there is a change in your management, it may have an impact on your department’s ability to get work done. What this means for you is that you are going to have to understand what your new, younger, management is going to focusing on. If you can determine what they want to accomplish, then you can position your department to help them to be successful and hopefully you’ll get the support that you need.

One of the things that is going to distinguish this new crop of senior managers from the one that they are replacing is that they are willing to take more risks. They’ve all been raised around computers and so they are generally more tech savvy and they understand the importance of information technology. What all of this means is that they tend to make decisions faster than the managers that they are replacing. What this means for you is that your department’s requests for resources and funding should get an answer quicker; however, I’m not saying that you’ll always get the answer that you want!

Finally, in order to work closely with your new younger boss, you need to understand what is going to be on their minds. One of the most important things is going to be the hiring process. Expect them to spend a great deal more time working with HR trying to find out ways to attract the best talent to join the company. It won’t stop there. Also expect your boss to be very focused on trying to figure out what the company is going to have to do in order to retain the talent that it has. As a CIO, this is good news for you!

What All Of This Means For You

The times they are a changing. As CIOs we may soon find ourselves in a position in which the boss that we’re working for is younger than us. At a number of firms, Gen-X staff are starting to be moved into senior management positions. Is this going to be a problem?

As CIOs we need to understand what is going on here. The markets that many firms are competing in are rapidly changing. This means that they feel that they need to have leaders who can more quickly change with the markets. Gen-X staff are starting to be placed in senior leadership roles. What you are going to discover is that what they focus on is going to be different from the management that they are replacing. Specifically, what is important to them will be staffing and keeping the staffing that they have. You should also notice that they react to market changes quicker and make decisions faster.

No, it may not be easy working for someone who is younger that you are – “that should be my job!” However, you will need to adapt to this new generation of management. It can be a very good thing for you because things will happen faster and you should be given a freer hand to focus on the needs of your department and keeping them together.